Privacy policy

This Privacy Policy explains how Wellsaac collects, uses, and protects your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Personal Information We Collect

When you use our website, we may collect the following information:

  • Name and surname
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information
  • Device and browser information
  • IP address

2. How We Use Your Information

Your personal information may be used to:

  • Process and deliver orders
  • Communicate with customers
  • Prevent fraud or security risks
  • Improve our website and services
  • Send marketing communications (with your consent)

3. Sharing of Information

We may share your information with trusted third parties such as:

  • Payment processors
  • Courier services
  • Shopify platform providers
  • Analytics services such as Google Analytics

These parties only use your information to perform services on our behalf.

4. Data Protection

We implement appropriate technical and organisational measures to protect your personal data against:

  • unauthorised access
  • loss
  • misuse
  • disclosure

5. Your Rights Under POPIA

You have the right to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for marketing communications

Requests can be submitted via email.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

7. Changes to this Policy

We may update this Privacy Policy from time to time to comply with legal requirements or operational changes.

8. Contact Information

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at wellsaacza@gmail.com.